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master's thesis
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Patient satisfaction with nurses communication at the Clinic for surgery in Clinical hospital centre Osijek
Antonija Jalšovec (2017)
Josip Juraj Strossmayer University of Osijek
Faculty of Medicine
Metadata
TitleZadovoljstvo pacijenata komunikacijom medicinskih sestara na Klinici za kirurgiju Kliničkog bolničkog centra Osijek
AuthorAntonija Jalšovec
Mentor(s)Jozo Kristek (thesis advisor)
Abstract
Ciljevi: Ispitati razinu zadovoljstva pacijenata komunikacijom medicinskih sestara na Klinici za kirurgiju Kliničkog bolničkog centra Osijek te utvrditi razliku u zadovoljstvu pacijenata komunikacijom medicinskih sestara s obzirom na dob, spol, stručnu spremu, duljinu hospitalizacije te razliku u zadovoljstvu pacijenata s obzirom na odjel hospitalizacije. Ispitanici i metode: Ispitanici su pacijenti hospitalizirani na Kliničkim odjelima unutar Klinike za kirurgiju tijekom rujna i listopada 2016. godine. Za potrebe istraživanja samostalno je kreiran anoniman upitnik o zadovoljstvu pacijenata komunikacijom koji se sastoji od 15 tvrdnji te sociodemografski upitnik koji sadrži opće podatke. Za statističku analizu korišten je statistički program MedCalc. Razina značajnosti je postavljena na α=0,05. Rezultati: Istraživanje je provedeno na 141 ispitaniku. Na postavljene tvrdnje o komunikaciji najzanimljiviji odgovori su vezani uz predstavljanje medicinske sestre te mišljenje je li nezadovoljavajuća komunikacija jedan od glavnih problema između pacijenata i medicinskih sestara. Razliku u zadovoljstvu pacijenata komunikacijom medicinskih sestara nalazimo u odnosu na odjel hospitalizacije. Od navedenih 15 tvrdnji o komunikaciji, ispitanici s traumatologije najmanje se slažu sa 8 tvrdnji. Zaključci: Vrlo dobra je razina zadovoljstva pacijenata komunikacijom medicinskih sestara na Klinici za kirurgiju Kliničkog bolničkog centra Osijek. Nema značajnih razlika u ocjeni zadovoljstva ispitanika komunikacijom medicinskih sestara prema spolu, dobi, razini obrazovanja i duljini boravka u bolnici. Utvrđena je razlika u ocjeni zadovoljstva ispitanika komunikacijom medicinskih sestara u odnosu na odjel hospitalizacije gdje su ispitanici s traumatologije zadovoljstvo ocijenili najniže (3,93).
Keywordscommunication nurse patient satisfaction
Parallel title (English)Patient satisfaction with nurses communication at the Clinic for surgery in Clinical hospital centre Osijek
Committee MembersJozo Kristek (committee chairperson)
Vesna Ilakovac (committee member)
Radivoje Radić (committee member)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Medicine
PlaceOsijek
StateCroatia
Scientific field, discipline, subdisciplineBIOMEDICINE AND HEALTHCARE
Clinical Medical Sciences
Nursing
Study programme typeuniversity
Study levelgraduate
Study programmeUniversity graduate study
Academic title abbreviationmag. med. techn.
Genremaster's thesis
Language Croatian
Defense date2017-05-15
Parallel abstract (English)
Patient satisfaction with nursing communication at the Clinic for surgery of the Clinical hospital centre Osijek Aims: To examine the level of patient satisfaction with nursing communication at the Clinic for surgery of the Clinical hospital centre Osijek, and determine the difference in patient satisfaction with nursing communication regarding their age, gender, level of education, length of stay, and the difference in patient satisfaction considering the hospital department where the patient is staying. Respondents and Methods: Respondents were patients hospitalized at clinical departments within the Clinic for surgery in September and October, 2016. An anonymous questionnaire on patient satisfaction with nursing communication was created to support this study. This questionnaire consisted of 15 statements as well as a socio demographic questionnaire containing general information. The statistical program MedCalc was used for the statistical analysis. The level of significance was set at α=0.05 Results: The study was conducted on 141 respondents. The most interesting answers to the given statements on communication were those related to the introduction of the nurse and the opinion whether the unsatisfactory communication is one of the biggest problems in the nurse-patient relationship. There is a difference in patient satisfaction with nursing communication regarding the hospital department. Respondents from the Department of Traumatology do not agree with eight of the 15 given statements. Conclusion: The Level of Patient satisfaction with nursing communication at the Clinic for surgery of the Clinical hospital centre Osijek is very good. There are no significant differences in the evaluation of satisfaction with nursing communication according to gender, age, level of education and length of stay in hospital. There is a difference in the evaluation of satisfaction with nursing communication regarding the hospital department. The respondents rated the Department of Traumatology with the lowest level of satisfaction (3.93).
Parallel keywords (Croatian)komunikacija medicinska sestra zadovoljstvo pacijenata
Resource typetext
Access conditionOpen access
Terms of usehttp://rightsstatements.org/vocab/InC/1.0/
URN:NBNhttps://urn.nsk.hr/urn:nbn:hr:152:361168