| Abstract | Cilj Cilj je istraživanja ispitati zadovoljstvo bolesnika dobivenom zdravstvenom skrbi, odnosom zdravstvenih djelatnika, smještajem, čistoćom i prehranom tijekom hospitalizacije. Ispitanici i metode Ispitanici su bili bolesnici hospitalizirani u OŽB Vinkovci. U istraživanju je sudjelovalo 120 bolesnika, metodom prigodnog odabira. Kao instrument istraživanja upotrijebljen je anketni upitnik „HCAHPS Survey.“ Sva pitanja procjenjivala su se na četiristupanjskoj Likertovoj skali, osim pitanja o ukupnom zadovoljstvu bolnicom – ona se procjenjivala na desetstupanjskoj. Rezultati Postoji razlika u zadovoljstvu bolesnika prema spolu. Muškarci su značajnije zadovoljniji prehranom u odnosu na žene (P = 0,01). Što se tiče preporuke bolnice, značajno više žena bi bolnicu preporučilo svojoj obitelji i prijateljima (P = 0,007). Postoji razlika prema dobi. Ispitanici u dobi do 65 godina značajno boljom ocjenjuju komunikaciju s medicinskim sestrama (P = 0,005), boljom smatraju odgovornost bolničkoga osoblja (P = 0,03) i bolje razumiju skrb nakon otpusta iz bolnice (P = 0,02) u odnosu na ispitanike od 65 i više godina. Stariji ispitanici, u dobi od 65 i više godina, značajno boljom ocjenjuju tišinu bolničkoga okruženja (P = 0,04). Nema statistički značajnih razlika u zadovoljstvu bolesnika bolnicom s obzirom na način prijema u bolnicu, hitni prijem ili prijem u roku od mjesec dana. Postoji razlika prema razini obrazovanja. Značajno bolju ocjenu komunikaciji s medicinskim sestrama dali su ispitanici više ili visoke stručne spreme u odnosu na ispitanike niže razine obrazovanja (P = 0,03), a time je i razumijevanje skrbi nakon otpusta iz bolnice značajno slabije kod ispitanika sa završenom osnovnom školom ili niže (P = 0,04) u odnosu na ispitanike više razine obrazovanja. Zaključak Ispitanici su zadovoljni dobivenom zdravstvenom uslugom, odnosom zdravstvenih djelatnika, smještajem, čistoćom, a nisu zadovoljni prehranom tijekom hospitalizacije. |
| Abstract (english) | Objective The purpose of the study is to examine patient satisfaction with health care, relationship with health workers, accommodation, cleanliness and diet during hospitalization. Examinees and research method Examinees were patients hospitalized at Vinkovci public hospital. Selected be means of a convenience sample method, 120 patients took part in the study. The research tool used was a „HCAHPS Survey“. All questions were based on the Likert scale, with the exception of questions related to overall patient satisfaction with the hospital. Results There is a difference in patient satisfaction based on gender. Men are significantly more satisfied with the hospital diet when compared to women (P = 0,01). When asked about hospital recommendation, significantly more women would be willing to recommend the hospital to their family and friends (P = 0,007). There is also a difference in responses based on age. Examinees under 65 rate communication with nurses higher (P = 0,005), as well as the responsibility of health workers (P = 0,03) and better understand care instructions once released from hospital (P = 0,02) compared to those 65 and over. Older examinees, 65 years of age and older, rate the quiet hospital environment significantly better (P = 0,04). There are no statistically significant differences in patient satisfaction with regard to hospital admission, whether it is emergency admission or within a one-month period. There is a notable difference in findings based on the education level of examinees. Examinees with a higher education, at least university graduate level, were inclined to rate communication with nurses better in comparison to those with a lower education (P = 0,03), thus the understanding of required care following release from hospital is considerably weaker among examinees with a secondary education only or lower (P = 0,04) when compared to examinees with a higher level of education. Conclusion Examinees are satisfied with the received health care service, the relationship with healthcare workers, accommodation, cleanliness. They are not satisfied with the diet during hospitalization. |
