Study objectives: To examine the attitudes of patients on their preoperative preparation and the impact of communication with the healthcare team on preparedness for the surgical procedure. Study design: The study was cross-sectional. Participants and methods: The study was conducted on a sample of 51 patients. The participants of the study were admitted to the surgical departments, traumatology institute and the orthopaedic institute and came to KBC Osijek before and after their surgery in July 2017. An anonymous questionnaire structured for this research was used as a research method. The first part of the questionnaire consisted of the following demographic data: gender, age, hospitalization, number of previous operative interventions, and the second part required the participants to evaluate 16 claims about oral communication, written communication and patient satisfaction with communication with the doctors/ nurses in their preoperative preparation. Results: The majority of participants were satisfied with oral communication with the healthcare team in their preoperative preparation. Their responses were given medians of 4 - I generally agree and 5 - I completely agree. The participants were mostly dissatisfied with the written communication and the highest number of respondents gave the grade 2 - I generally disagree. Respondents were completely satisfied with communication with the doctors and nurses / technicians in preoperative preparation. Conclusion: We can conclude from the results of the research that the most of participants are satisfied with the oral communication of the healthcare team in preoperative preparation but are dissatisfied with written communication. The participants are completely satisfied with communication with the doctors and nurses / technicians in preoperative preparation, which reduced the feeling of discomfort from the operation. Data obtained through research, which is not negligible, should provide guidelines for improving written communication.