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master's thesis
Zadovoljstvo korisnika zdravstvenom zaštitom u Lječilištu Bizovačke toplice
2018. urn:nbn:hr:152:556966
Ilakovac, Igor
Josip Juraj Strossmayer University of Osijek
Faculty of Medicine Osijek

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Ilakovac, I. (2018). Zadovoljstvo korisnika zdravstvenom zaštitom u Lječilištu Bizovačke toplice (Master's thesis). Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Medicine Osijek. Retrieved from https://urn.nsk.hr/urn:nbn:hr:152:556966

Ilakovac, Igor. "Zadovoljstvo korisnika zdravstvenom zaštitom u Lječilištu Bizovačke toplice." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Medicine Osijek, 2018. https://urn.nsk.hr/urn:nbn:hr:152:556966

Ilakovac, Igor. "Zadovoljstvo korisnika zdravstvenom zaštitom u Lječilištu Bizovačke toplice." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Medicine Osijek, 2018. https://urn.nsk.hr/urn:nbn:hr:152:556966

Ilakovac, I. (2018). 'Zadovoljstvo korisnika zdravstvenom zaštitom u Lječilištu Bizovačke toplice', Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Medicine Osijek, accessed 05 April 2025, https://urn.nsk.hr/urn:nbn:hr:152:556966

Ilakovac I. Zadovoljstvo korisnika zdravstvenom zaštitom u Lječilištu Bizovačke toplice [Master's thesis]. Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Medicine Osijek; 2018 [cited 2025 April 05] Available at: https://urn.nsk.hr/urn:nbn:hr:152:556966

I. Ilakovac, "Zadovoljstvo korisnika zdravstvenom zaštitom u Lječilištu Bizovačke toplice", Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Medicine Osijek, Osijek, 2018. Available at: https://urn.nsk.hr/urn:nbn:hr:152:556966

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Metadata
TitleZadovoljstvo korisnika zdravstvenom zaštitom u Lječilištu Bizovačke toplice
Title (english)Satisfaction of Customers with Health Care in the Health Resort Bizovačke toplice
AuthorIgor Ilakovac
MentorNada Prlić (mentor)
Committee memberLada Zibar (predsjednik povjerenstva)
Committee memberVesna Ilakovac (član povjerenstva)
Committee memberNada Prlić (član povjerenstva)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Medicine Osijek
Osijek
Defense date and country2018-05-24, Croatia
Scientific / art field,
discipline and subdiscipline		BIOMEDICINE AND HEALTHCARE
Clinical Medical Sciences
Nursing
Abstract
Cilj: Ispitati zadovoljstvo korisnika zdravstvenom zaštitom, odnosom zdravstvenih i drugih djelatnika, smještajem, čistoćom i prehranom tijekom boravka u Lječilištu Bizovačke toplice. Nacrt studije: Provedena je presječna studija. Ispitanici i metode: U ispitivanju je sudjelovalo 330 ispitanika na bolničkoj rehabilitaciji u Lječilištu Bizovačke toplice od 1. ožujka do 30. lipnja 2017. godine. Kao instrument istraživanja upotrijebljen je anketni upitnik „HCAHPS Survey“. Rezultati: Postoji... More razlika u zadovoljstvu bolesnika prema spolu. Žene su zadovoljnije odnosom i skrbi fizioterapeuta (P = 0,007). Ispitanici starije dobi značajno su niže ocijenili odnos i skrb medicinskih sestara, liječnika, fizioterapeuta, administratora (P < 0,001), spremačica (P = 0,009), konobara (P = 0,001), nezadovoljniji su primjenom lijekova protiv bolova (P < 0,001) te općenito primjenom lijekova (P = 0,003). Ispitanici koji žive u gradu nezadovoljniji su odnosom i skrbi fizioterapeuta (P = 0,03). Ispitanici s (ne)završenom osnovnom školom nezadovoljniji su odnosom i skrbi medicinskih sestara (P = 0,005), liječnika i administratora (P = 0,006) u odnosu na ispitanike sa završenom srednjom školom i studijem. Ispitanici koji su provodili rehabilitaciju u drugim lječilištima višom su ocjenom ocijenili odnos i skrb spremačica (P = 0,03). Značajno veću ukupnu ocjenu Lječilištu, deset, dale su žene, ispitanici koji žive na selu te oni s (ne)završenom osnovnom školom. Zaključak: Ispitanici su zadovoljni zdravstvenom zaštitom, odnosom zdravstvenih i drugih djelatnika, smještajem, čistoćom i prehranom tijekom boravka u Lječilištu Bizovačke toplice. Postoji razlika prema spolu, dobi, razini obrazovanja, mjestu boravka i rehabilitaciji u drugim lječilištima. Less
Abstract (english)
Aim: To examine the user satisfaction with health care, the relationship of health and other employees, accomodation, cleanliness and nutrition during their stay in Bizovačke Toplice Rehabilitation Centre. Study design: Cross-sectional study was conducted. Participants and method: 330 participants that were involved in hospital rehabilitation in Bizovačke Toplice Rehabilitation Centre, from March 1st to June 30th 2017. A survey that was used as questionnaire is "HCAHPS Survey“. Results:... More There is a difference in patient satisfaction by gender. Women are more satisfied with the relationship and care of physiotherapists (P = 0.007). The elderly respondents are significantly less satisfied with the relationship and care of nurses, doctors, physiotherapists, administrators (P <0.001), shelters (P = 0.009), waiters (P = 0.001), also they were more dissatisfied with pain medication (P <0.001) and generally with drug administration (P = 0.003). Residents living in the city are more dissatisfied with the relationship and care of physiotherapists (P = 0.03). Participants with (in)completed elementary school are more dissatisfied with the relationship and care of nurses (P = 0.005), doctors and administrators (P = 0.006) compared to participants with completed high school and studies. Participants who carried out rehabilitation in other health centers rated the maid's relationship and care better (P = 0.03). Significantly higher overall rating of the health center, ten, was given by women, rural residents and those with (in)completed elementary school. Conclusion: The participants are satisfied with the health protection, the relationship of health and other employees, accommodation, cleanliness and nutrition during their stay in the Bizovačke Toplice Rehabilitation Centre. There is a difference in satisfaction in gender, age, level of education, place of residence and rehabilitation in other health resorts. Less
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:152:556966
Study programmeTitle: University graduate study
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra sestrinstva (magistar/magistra sestrinstva)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2018-07-31 09:41:31
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