CILJ: Utvrditi povezanost radnog okoliša medicinskih sestara/tehničara s kvalitetom pružene zdravstvene njege te ispitati različite čimbenike koji utječu na kvalitetu zdravstvene njege i predložiti mjere unaprjeđenja. HIPOTEZA: Optimalni radni uvjeti podižu kvalitetu zdravstvene njege na veću razinu. ISPITANICI I METODE: Presječna studija provedena je među 100 ispitanika medicinskih sestara/tehničara zaposlenih u Općoj bolnici „Dr. Josip Benčević“ u Slavonskom Brodu. Istraživanje je provedeno tijekom dva mjeseca. Podatci su prikupljeni uz pomoć standardiziranog upitnika : „Upitnik o mogućnostima provođenja zdravstvene njege“. REZULTATI: Statističkom obradom podataka utvrđeno je kako većina ispitanika (52 %) s pacijentima i njihovim bližnjima nije mogla obaviti neophodan razgovor, dok njih (47 %) nije moglo dati potrebne upute. Dezorijentiranog pacijenta nije moglo adekvatno nadzirati 69 % ispitanika te su ga morali fiksirati ili mu dati sredstvo za smirenje. Njih 59 % navode kako pacijente nisu mogli nadzirati onoliko često koliko je to liječnik propisao. U zadnjih 7 dana 55 % ispitanika nije moglo dostatno dokumentirati provedenu zdravstvenu njegu pacijenata. Najmanji broj ispitanika (24 %) navode kako često u posljednjih 7 dana nisu mogli presvući nečisti krevet, dok 36 % ispitanika navode kako ponekad nisu mogli pokrenuti ili promijeniti položaj pacijenta, a 33 % ispitanika navode kako nisu mogli obaviti neophodnu njegu usta ili zubi. ZAKLJUČAK: Istraživanje je pokazalo kako opterećenost poslom i radnim zadatcima medicinskih sestara/tehničara utječe na kvalitetu zdravstvene njege. Poboljšanjem radnih uvjeta i okoliša podižemo i standard zdravstvene njege.

OBJECTIVES: The aims of this were: to determine the connection between the nurses’/medical technicians’ work environment and the quality of the provided healthcare, to exaimne different factors that affect the quality of healthcare and to suggest some methods of advancement. HIPOTHESIS: Optimal working conditions raise quality of health care to a higher level. PARTICIPANTS AND METHODS: A intersection study has been conducted among a hundred examinee nurses/medical technicians employed at the “Dr. Josip Benčević” hospital in Slavonski Brod. The research has been done during a two months period. The data will be collected through a standardized questionnaire “The possibilities of conducting healthcare questionnaire”. RESULTS: It has been determined by statistical data processing that the most of the examinees (52 %) couldn’t perform a necessary discussion with the patients and their loved ones, while 47 % of them weren’t able to give proper instructions. Disoriented patient could not adequately supervise 69 % of examinees, and they had to fix or give him a tranquilizer. Only 59 % of examinees stated that it was hardly possible to monitor patients as often as the doctor ordered. In the last seven days 55 % of examiniees could not sufficiently documented conducted medical care of patients. The smallest number of examinees (24 %) state that in the last seven days they often couldn’t change used sheets in beds, while 36 % of examinees couldn’t switch or change patients’ positions and finally, 33 % of examinees state that they couldn’t perform the basic teeth or oral hygiene. CONCLUSION: This research has shown that workload and various work tasks that nurses/medical technicians face everyday significantly affect the quality of healthcare. By improving work conditions and the work environment, the standard of healthcare will also be enhanced.