OBJECTIVES: The aims of this were: to determine the connection between the nurses’/medical technicians’ work environment and the quality of the provided healthcare, to exaimne different factors that affect the quality of healthcare and to suggest some methods of advancement. HIPOTHESIS: Optimal working conditions raise quality of health care to a higher level. PARTICIPANTS AND METHODS: A intersection study has been conducted among a hundred examinee nurses/medical technicians employed at the “Dr. Josip Benčević” hospital in Slavonski Brod. The research has been done during a two months period. The data will be collected through a standardized questionnaire “The possibilities of conducting healthcare questionnaire”. RESULTS: It has been determined by statistical data processing that the most of the examinees (52 %) couldn’t perform a necessary discussion with the patients and their loved ones, while 47 % of them weren’t able to give proper instructions. Disoriented patient could not adequately supervise 69 % of examinees, and they had to fix or give him a tranquilizer. Only 59 % of examinees stated that it was hardly possible to monitor patients as often as the doctor ordered. In the last seven days 55 % of examiniees could not sufficiently documented conducted medical care of patients. The smallest number of examinees (24 %) state that in the last seven days they often couldn’t change used sheets in beds, while 36 % of examinees couldn’t switch or change patients’ positions and finally, 33 % of examinees state that they couldn’t perform the basic teeth or oral hygiene. CONCLUSION: This research has shown that workload and various work tasks that nurses/medical technicians face everyday significantly affect the quality of healthcare. By improving work conditions and the work environment, the standard of healthcare will also be enhanced.